A typical issue is whether BPO is similar to a call center. Though there’s overlap, they’re not similar. Call centers absolutely are a subset of BPO, specifically below front-office BPO, focusing on customer interactions like managing inquiries or issues. “Nearshore” outsourcing means hiring a BPO company in a nearby state, https://bpoindustry43085.bloginwi.com/71249443/what-does-outsourcing-wikipedia-mean